Shipping Policy
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Shipping Policy
Operated by Kickin Bikes LLC
At Ride RFN, our goal is simple — keep you riding. We are committed to providing fast, reliable, and robust delivery of bikes and parts so you can spend less time waiting and more time on the track or trail. Whether it’s getting a new bike to your door or parts to keep you going, we take shipping seriously.
If a customer purchases a Ride RFN electric bike and resides within the established sales territory of an authorized Ride RFN dealership, the customer may be contacted and the order may be fulfilled through that dealership. In these cases, the bike may be delivered to the dealership for final delivery, setup, or pickup in accordance with the dealer’s procedures.
Order Processing & Shipping Speed
Orders placed before 4:00 PM (MST) on business days (Monday–Friday, 8:00 AM–5:00 PM) qualify for next business day shipping (we often ship same-day if the order is placed before noon)!
Orders placed after 4:00 PM or outside business hours will be processed the next business day.
Customers located within Utah County and Salt Lake County typically receive 2-day delivery from the time the order ships, depending on carrier scheduling and dealer coordination.
Once an order has been processed or transferred to a dealer for fulfillment, the order cannot be modified or canceled.
Shipping Methods
Ride RFN products ship via common carriers or freight services depending on item size, weight, and destination. Electric bikes are typically shipped via freight or large-parcel ground service.
Shipping method, carrier, and estimated delivery timeframe may vary based on location, dealer coordination, and availability.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated. Promotional or discounted shipping does not alter ownership, risk, or responsibility once the product ships.
Original shipping charges are non-refundable.
Delivery Estimates
Delivery estimates, including next-day shipping and 2-day delivery targets, are provided for reference only and are not guaranteed. Kickin Bikes LLC is not responsible for delays caused by carriers, weather, labor disruptions, port congestion, or other circumstances outside of our control.
Risk of Loss
Ownership and risk of loss transfer to the customer once the shipment is tendered to the carrier or delivered to the authorized dealership, whichever occurs first.
Shipping Damage
Customers must inspect shipments immediately upon delivery or pickup.
Any shipping damage must be reported within 72 hours. Customers are responsible for opening a shipping damage claim directly with the carrier. Kickin Bikes LLC will assist with documentation when possible. Shipping damage is not covered under warranty.
Failure to report damage within 72 hours may result in denial of claims or assistance.
Incorrect Address or Refused Shipments
Customers are responsible for providing accurate and deliverable shipping information. Additional fees may apply for address corrections, re-delivery, or returned shipments.
Refused shipments may result in return shipping charges, restocking fees, or denied refunds.
Dealer Purchases
Products purchased directly from authorized Ride RFN dealers are shipped and delivered according to the dealer’s policies. Kickin Bikes LLC does not control dealer-specific shipping timelines or costs.
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